From Your First Call to Your Vehicle Delivered
Recovery should be simple when everything else has gone wrong. Here is exactly what happens when you call us, step by step.
Four Straightforward Steps
No hidden stages and no surprises. This is the journey every job follows.
- Step 1
You get in touch
Call us during opening hours or send an enquiry. Tell us what the vehicle is, what has happened, and roughly where it is. We will talk it through and give you a clear idea of the job and the cost.
- The vehicle and what is wrong
- Where it is now
- Where it needs to go
- Step 2
We confirm the details and come to you
We pin down exactly where you are and agree a plan. Then we head out to the roadside, driveway, car park or wherever the vehicle has stopped.
- Exact location confirmed
- A plan you have agreed to
- We make our way to you
- Step 3
We recover the vehicle
On arrival we assess how best to load the vehicle. It goes onto the bed with the right method for its condition, is secured properly, and is ready for the journey.
- Loaded with the right method
- Secured for the journey
- Handled with care throughout
- Step 4
We deliver it where it needs to go
We take the vehicle on to your chosen destination, your home, a garage or a body shop, unload it carefully and hand back your keys and paperwork.
- Delivered to your choice of place
- Unloaded carefully
- Keys and paperwork handed back
A Few Common Questions
What information should I have ready when I call?
The make and type of vehicle, what has happened to it, where it is now (a street name, postcode or landmark helps) and where you would like it taken. That is usually enough for us to help and give you a quote.
Do I need to stay with the vehicle?
If you are somewhere safe to wait, it helps to be there so we can hand over and agree anything on the spot. If that is not possible or not safe, let us know when you call and we will work out the best arrangement with you.
Can you deliver to a garage that is closed?
Often yes, by arrangement, many garages have a way to leave a vehicle securely outside hours. Tell us the plan when you book and we will work to it.
What if my vehicle will not roll or start?
That is normal for recovery work. We load non-runners and vehicles that will not roll using a winch and flatbed, so a dead battery, a seized wheel or accident damage is not a problem.
Stuck, broken down or need a vehicle moved?
Tell us where you are and what has happened, and we will sort recovery or transport for you. Call for the quickest answer, or send an enquiry and we will come back to you.
- Local, Surrey-based recovery
- Cars, vans and motorcycles
- Clear, upfront quotes